Individual not organisational – why most agendas focus on the wrong things

Some people love to see an agenda.  If they are attending the course they want to know when a particular subject will be covered, how interesting it looks, when the breaks are and what time will it start and finish!  Stakeholders want to see what is included on the course, will it be of value?  Will it be relevant to the participants, does it match the brief?

It’s not about single event training!

Why is single event training still being requested? For how long can it be believed that attending a one or two day training course will solve the problem that led to the training need in the first place? Don't get me wrong, over the years I have provided plenty of single event training, that on the face of it has been very well received, feedback good, action plans set and generally a ground swell of optimism and renewed purpose.

Combining DIY & Professional Development

I’m excited to be speaking at Totally DIY this month on ‘How to build sales growth through your people’.

Totally DIY is the UK’s biggest DIY and tools trade show so it seemed natural to think about how attendees might combine DIY and professional approaches in developing their teams – and to share these in our blog too.

It’s tough being a sales director these days

You’ve probably got good people, good products or services and good customer relationships. You’ve also got an aggressive target to grow business in an uncertain and tough economy. Achieving the numbers is going to need something more than just asking your team to work harder.

It’s a challenge we’re often asked to help our clients address so I thought I’d share some of the things we see make a difference.

Focus and attention to detail are key.

Situational Leadership II & Empowerment


It struck me recently (during the delivery of a workshop) that empowerment was something that many managers aspired to with their people but very few could say they had actually achieved.  Indeed one, particular manager noted that she had ‘no chance of getting to empowerment’ going on to say that ‘my lot are a very needy bunch.  They always need my help with something or other’. 

Too close to call...

On Wednesday night the Grosvenor Hotel in London will host the British Excellence in Sales & Marketing Awards or BESMA, as they are more commonly known.

The event, organised by the Institute of Sales and Marketing Management (ISMM) will recognise and reward the best sales professionals in the UK, showcasing their achievements and products, helping promote the art of selling across the country.

Managers who sell or sales people who manage?

Bill Osmond, Phoenix’s MD, looks at one of the most common challenges faced by newly appointed managers.

Are you ready to stand out from the crowd?

Phoenix’s Head of Learning, Lawrence White, shares some of his experience and observations of working with grads and interns.

A few weeks ago a friend asked me a question that took a while to answer and which prompted me to think that the ‘answer’ might be better shared. The question was this:

“Lawrence, you work with graduate recruits – my lad is graduating this year and wants to know what he needs to do to stand out”.

My initial answer was relatively short -

“Will it make the boat go faster?” by Ben Hunt-Davis and Harriet Beveridge

Phoenix’s MD, Bill Osmond dips his toe in the water and joins the ever growing band of amateur reviewers.


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