Selling during a recession presents, without doubt, a serious challenge to most sales people.  The market is suppressed, money is tight, the media are talking everything down, customers and clients are cautious, all reflecting the reality of the situation.  Sales people cannot fail but to pick up on this negativity.  The problem for them is that still have to sell their products and services and as the pressure to sell grows, the pressure on the sales person’s technique starts to tell!

Sales managers spend a lot of time reminding their sales teams how far off the target they are, they tell them that they need to sell more!  Do they imagine that the salesperson is not one hundred per cent aware of the situation. Almost every sales person knows how far they are from their target. They are desperate to hit their targets, not only for the financial gain in terms of bonus and compensation but also for the recognition they receive both from colleagues and friends and even family.  Hitting targets is what it is all about, a sales person status depends on it.  A sales person’s motivation is more often than not success, it is not as simple as money, money is a bi-product, success leads inevitably to success because the sales person’s mind expects success.  During a recession a sales person’s mind tends to expect failure.

Approach and attitude are vital for a sales person’s success at the moment.  Sales people are often expected to be “self motivated” and when things are going well this is less of a problem.  Many of the conditions needed to maintain motivation are in place; success for one, recognition, praise, progress, engagement with clients are all of the aspects of the job that make it fun, interesting and challenging.  Challenging but not impossible.  During a recession sales are fewer and farther apart, targets are going up, the distance between success and where I am at the moment is growing.  The sales person thinks “I will never make this month’s target”.  So many of those positive conditions are replaced with negatives.

This is where the managers have to help the sales teams.  Helping them to focus on obtainable targets.  Targets such as “contact ten customers you haven’t spoken to ever/in the last two months etc”.  I have been telling sales managers to change the focus; “tell your team not to sell anything this morning”, this seemingly strange piece of advice has a purpose.  By getting your team not to sell but to find out something new about their clients, it will focus them on questioning and investigative techniques that will inevitably lead to a sale.  The point is that the focus is on strong technique and it changes the attitude and approach of the sales person.  If the sales manager puts pressure on the sales person to sell, it will change the focus to the closing aspect of the process.  In the modern environment, clients are too sophisticated to be swayed by hard selling.

Strong consultative selling will develop relationships and result in positive results.  Sales people will be encouraged by the results they see, the progress they make and this will maintain a positive, proactive approach which is precisely what is needed at the moment for many sales people.  Tightening up on structure and maintaining a positive approach will ultimately hit targets, panic and pressure will not.  This is difficult for sales managers – I know they themselves are under huge pressure to achieve results – but I think it is essential that they maintain focus on how they will achieve those results.  The argument between quality and quantity rages during times like this but putting pressure on making more calls will lead to a drop in quality.  Sales managers must maintain the balance between the two.  They must work hard to maintain the attitude and approach of the sales team, this is the vital factor whilst selling in a recession.

[Image from Wikipedia on licences: Attribution-ShareAlike 3.0 and GNU Free Documentation License ]

Tags: Business, Customer, Marketing and Advertising, Mass media, Money, Motivation, Sales, Salesmanship, selling in a recession

This entry was posted on Thursday, November 26th, 2009 at 4:27 pm and is filed under L&D Discussion. You can follow any responses to this entry through the RSS 2.0 feed. You can leave a response, or trackback from your own site.