Phoenix Training

Posts Tagged ‘Management & Leadership’

How can I give my staff more responsibility?

Posted by MarinaWirkner
Friday, April 15th, 2011

Why is it so hard for managers to pass on responsibility to their colleagues? What is it with letting go of tasks? Is it because we are afraid of losing an enjoyable part of our job or are we scared that the person we pass the responsibility on to will not do the job properly?

The problem with delegation is that it can be a slow process, especially in the early stages.  There are always concerns that you will actually end up much busier because you will need to spend additional time coaching and training your colleagues.  However, developing your staff is a vital part of your job which takes courage, patience and skill and in the long run, it will create great benefits for you and your organisation. For example, it will create valuable time for you to concentrate on those areas that are really business critical, it will motivate your staff and help them to take responsibility and it will also satisfy you on a personal level, seeing your staff grow and develop.

A great way to delegate appropriately is by knowing your people; once you truly know your people, it will help you to identify what to delegate and to whom. Make a list of all the things you can & cannot delegate, then identify the skills your team already has and match them against the tasks you would like to delegate. This way will also help you to create an individual development plan, knowing what skills already exist and what else needs to be learnt to enable your staff to do a specific job. Make people aware of your own standards and what is expected of them but be aware that mistakes do happen – it’s only natural and your colleagues will still need your support. Let go and teach your people to take responsibility.

You can learn much more about delegation in our Essential Management Skills open course which will give you a greater insight into how to handle any potential challenges and if you need any informal advice on this subject, please get in touch with me and I will be happy to help.

Marina Wirkner
marina@phoenix-training.co.uk

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5 Tips How to be a Good Manager

Posted by admin
Thursday, October 15th, 2009

businessmanIf you have just obtained your first managerial position or even if you are an experienced manager who might be wondering how you can become a better manager then there are a number of key skills which will significantly ease the way. These tips have been generated over many years and have stood the test of time. So let’s get to it:

Tip 1 – Set aside time to be seen by the people who you manage

This sounds easy but amidst the turmoil of a modern management career it is so easy to forget that your primary objective is to gain results through the efforts of others. Pick someone you admire for their management skills and see how they do it. The chances are that they will spend time understanding what makes people tick and how best to leverage the efforts of people.

Tip 2 – Don’t confuse busy with effective

Most managers work long and hard but the real high flyers, and the ones who seem to rise in the organisation most quickly, are the ones who know how to concentrate on the important issues whilst at least keeping the fires at bay. Pick the most important three issues each day and deal with them first before anything else. This requires some real thought but this process will teach you just how to focus on the things that matter.

Tip 3 – Get a good grounding in the financial aspects of the job

It really does not matter how you do this but, like it or not, the real essence of a manager’s job is to benefit the organisation more than he or she costs the organisation. If you understand how best to do this and can communicate the results in financial terms then you will always be sought after since you add value.

Tip 4 – Look after your own health

Again, this is easier said than done. If you are fit and healthy then you will find that you have more energy and therefore you can work hard and smart. Combine this with the other tips and you become a natural working machine that produces results time after time.

Tip 5 – Keep learning

Any modern management role will be demanding and new skills are the only real job security that exists in the workplace of today. Keeping up to date and demonstrating that you can apply new skills is an excellent way to demonstrate your value to the business.

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Meet the Trainer – Ralph Naylor

Posted by RuthTiffin
Monday, August 10th, 2009

ralph-on-the-radio

Ralph Naylor – Project Management & Consultancy Training

How long have you been a trainer?

Oh dear – I’ve been in some form of people development in lots of different ways for many years.

What did you do before?

I spent a few years in the army – with responsibility for education in a unit. When I left I was recruited as a management trainer into a food retail company & then went into management development & organisational development

What do you specialise in?

About developing our skills to change things for the better – anything from introducing a new product or system to personal development on overseas expeditions

Can you give me 5 top tips?

  • Respect people’s different experiences
  • Listen particularly to people who oppose you
  • Be first to do uncomfortable things
  • Don’t underestimate what it takes to do things differently
  • Do fewer things well than a lot badly

What did you want to be when you grew up?

Marine archaeologist!

What is the best piece of advice anyone has given you?

Don’t just take people’s advise!

If you were stuck on a desert island what 3 things would you want with you?

Apart from food, water & shelter – Homer’s Odyssey, a piano & a football!

What is the best thing you have ever won/got for free?

My wife!

What are you most proud of?

2 lovely daughters

Describe your most embarrassing moment

From many – watching from afar as a big helicopter looks for me with a searchlight, after a very slight ‘mis-communication’ – ahem!

If you could be anywhere in the world right now where would it be?

Watching the sun go down through a cool glass of lager in Delphi, Mainland Greece

What really annoys you?

Self-promotion combined with incompetence

In you opinion, what makes a good trainer?

Stimulates thought & accepts there is more than one way to ’skin a cat’!

What is exciting you in the realm of learning & development currently?

Fads irritate me, but what excites me is the boundless potential in people unfortunately so often restricted by others

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Meet the Trainer – Richard John

Posted by RuthTiffin
Thursday, July 30th, 2009

richard-john-08Richard John – Associate Trainer, specialises in sales, marketing & management & more recently presentation creativity & the use of competences in training & development.

How long have you been a trainer?

Off & on for 20 years; it’s been a varying part of my career.

What did you do before?

I worked for Rover & then Allied Dunbar in various marketing roles, and was heavily involved in creating exhibitions, events & “live marketing” activities.

What did you want to be when you grew up?

An Astronaut – I was facinated by the moon landings (that ages me!)

What is your favourite restaurant?

I love good steak restaurants like Gauchos – challenging when you’re married to a vegetarian

What is the best piece of advice anyone has given you?

“You will never please all the delegates all the time, because you don’t know what else is going on in their lives!”

If you were stuck on a desert island what 3 things would you want with you?

Wife, iPod & scuba gear!

What are you most proud of?

Gosh, that’s profound. I  think I’d settle for a tombstone which said “Great trainer, great businessman, great friend, wonderful husband & incredible lover!”

Describe your most embarassing moment

Slipping a disc in front of a group of delegates & being carried out on a stretcher. I was given gas to help with the pain & insisted on singing “I’m a little teapot” as I was being carried out past the group.

If you could be anywhere in the world right now where would it be?

Sadly, I love my home in Lincolnshire, but a little pied a terre in South West France wouldn’t go amiss, too

What really annoys you?

Cruelty, people who drop litter, people who text when they walk, racism & bigotry, the inexplicable reoccurrence of Dale Winton on TV

In your opinion, what makes a good trainer?

Huge enthusiasm for helping people grow, & a willingness to know that all delegates will have something to offer

What is exciting you in the realm of learning & development currently?

The development of CPD in the events industry & my own research into the new areas of (i) meetings architechture and (ii) experimental learning

Hobbies?

I love travel, and my work in events allows me to visit fabulous places. I also seem to be the Phoenix roving consultant, with projects delivered in Dubai, Oman & Saudi Arabia.

I write for a number of business magazines, so I’m working on both fiction & non-fiction books at the moment. I’m also restoring an old Triumph Stag (the money pit) & try to find time to learn French & the Guitar!

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