We all negotiate in one way or another. Let it be with a client whose business we desperately want to win or try to find the best possible deal which suits all our needs.
I thought I would share some tips with you I have received from our negotiation specialist.
1. Using silence
Saying nothing can sometimes be as powerful as speaking, providing silence is used at the right time and in the right way.
2. Summarising frequently
By definition, negotiations can often be complex, so never be afraid to summarise.
3. Making notes
This too helps keep negotiations on track.
4. Leaving people feeling good at each step
Negotiation typically builds agreement progressively. Make sure you emphasise that each stage is good – preferably for both parties.
5. Reading between the lines
Remember that negotiation is essentially an adversarial process. Watch out particularly for danger phrases that often mean something other than they seem to, even the very opposite.
- “You’re a reasonable fellow.” Meaning: “I am”.
- “That’s much fairer for both of us.” Meaning: “Especially for me”.
6. Remaining neutral
Maintain neutrality as much and as long as possible. Negotiation works best as a balancing exercise.
7. Concentrating – all the time
Concentrate. Build in time to think if necessary. Use delaying tactics to stop you getting into difficulty.
8. Keeping your powder dry
Beware of acting precipitately. Try not to make an offer, certainly not a final offer, until everything that needs negotiating is on the table.
9. Beware deadlines
It is said that there has not been a deadline in history that was not negotiable. Timing is a variable.
10. Remembering constraints and variables are interchangeable
Almost anything the other side presents as fixed may be made into a variable. The word fixed is as likely to mean we do not want to negotiate this, as it cannot be used as a variable.



