As a manager you cannot mandate excellent performance from your staff - individuals only give of their best if they have the appropriate knowledge, skills and attitude to do so. This Performance Management training programme is designed not only to enable managers to become familiar with the mechanics of performance review, but also to offer a broad understanding of why a performance issue might exist and how best to deal with it, so that they can lead, encourage and inspire others to achieve maximum performance.
By end of course, participants will be able to:
- Define the importance and value of an assessment system to their organisation and their staff
- Recognise the consequences of job performance versus job satisfaction in the context of performance management
- Understand and explain the "Assessment Cycle"
- Determine objectives that reflect the "SMART" principles for both the "what" and "how" elements of an individual's job
- Appreciate the impact of both verbal and non-verbal communication during assessment/review meetings
- Use questions appropriately and listen actively to responses
- Structure a constructive, two-way assessment/review meeting
- Develop a strategy for coping with a poor performer
This Performance Management training course is available in a tailored or one to one format.