Conflict within teams can destroy working relationships and undermine the whole team's performance. On this course you will learn how to identify sources of conflict and develop strategies for resolving it.
By the end of the course, participants will be able to:
- Identify and deal with sources of conflict
- Take responsiblity for their contribution in conflict generation
- Adopt different approaches for dealing with others
- Develop a way forward for resolving conflict in their own team