Welwyn Garden City Golf Club - Essential Management Skills
'Ross was very knowledgeable on every subject. Think the group as a whole asked quite a lot questions and he always answered in depth.'
Joanne Hart - 20 January 2012Cision - Core Sales Skills
'Rachel was full of enthusiasm, knowledge sharing and understood Cision. Great learning. Many thanks.'
Robert Jackson - 19 January 2012RPS Group - Essential Management Skills
'The course exceeded my expectations, it was informative and interesting. Very knowledgeable with interesting anecdotes and interesting teaching style.'
Ben Tunnicliffe - 18 January 2012Lifeline Project - Essential Management Skills
'Excellent. Right mix of theory, personal experience & confident delivery.'
Rachel Conner - 18 January 2012CNWL NHS - Influencing & Impact
'The course gave pratical examples of where to use different styles and explained in depht. Ross was very good. Clear with presenting style and backed up his points. Also let the group express themselves. It was very professional.'
Steven Brooker - 21 December 2011Lifeline Project - Inspirational Leadership: Strategy & Communication
'I enjoy learning and know that my style of leadership and management has improved significantly since first attending Phoenix Training in May 2011. I aspire to be the best manager and leader that I can be and Phoenix Training is enabling me to do so as per your strapline!'
Esther Lucas - 14 December 2011RPMS - Customer Service
'Exceeded my expectations. Much better than previous "professional" training I have had. 10/10 for Lawrence, excellent delivery and knowledge. Great that scenarios were very relevant to our business. I will recommend Lawrence if anyone asks about customer service training.'
Rob - 14 December 2011Domestic & General - Inspirational Leadership: Strategy & Communication
'I found all elements appropriate with high level of knowledge and experience. Delivered what I was hoping for and more than met my expectations. The course length was right for me and would recommend it to my colleagues.'
Chris Arnold - 14 December 2011Hickstead Ltd - Essential Management Skills
'I would definitely use Phoenix Training & Development again. It is extremely well organised, welcoming and looked after incredibly well. Ross was an inspiring trainer who offered the upmost help when asked. Extremely knowledgeable, approachable. Encouraged each of us to share our experiences. Huge motivating and confidence istilling.'
Emma Cook - 14 December 2011Diamond Pharma - Effective Management & Recruitment
'Truly excellent! Really enjoyable & really thorough.'
Rebecca Godfrey - 29 November 2011Miltenyi Biotec - Sales Essentials
'Goog style, engaging. Goog knowledge & subject and ability to put sales, situation into contexts & different industries.'
Claire Wiseman - 23 November 2011Livebookings - Essential Management Skills
'Ross Trigwell was an excellent trainer who kept my attention throughout, communicated in a clear & friendly manner and his knowledge & advice were excellent. Highly recommended! The content of the course was very helpful & useful and I would definitely use other Phoenix course that could develop me further.'
Jagtar Atwal - 16 November 2011May Trading - Essential Management Skills
'I'm looking forward to using my new management knowledge in the work place. Ross was excellent! Professional yet informal. Helpful, unrushed, time for everyone. Had a vast knowledge of topic. Thoroughly enjoyed the course. Many thanks to Ross.'
Sue Anderson - 16 November 2011CISION Germany - Negotiation Skills
'The training was very professional. I learnt a lot of stuff which I can use for my business. Bill was great! He knows what he speaks about and gives a lot of tips we can use pratically. Very cool training! Thank you Bill!'
Marina Scheidler - 03 November 2011Scott Brothers - BHETA Essential Management Skills
'This course exceeded my expectations. Ross was very good, clear and easy to understand & made me feel comfortable. Thank you!'
Kelly Malkin - 20 October 2011Haemonetics - Sales Management Workshop
'This is the most useful course I have ever been on; it didn't just explain techniques, it showed you where, when and how to apply them. Lawrence is extremely knowledgeable on the subject with many anecdotes that are easy to relate to. He is approachable and has a great rapport with audience.'
Karen Clarke - 19 October 2011Berryworld Ltd - Presentation Skills
'I found it very valuable. It exceeded my expectations as it was very practical, and despite being a group session, was well tailored to everyone's individual needs. Bill had a very relaxed style, but well informed. Good knowledge of subject, good anecdotal examples.'
Charlie Murphy - 12 October 2011Data Explores - Essential Management Skills
'Ross was excellent - knows what he is talking about - no waffle & to the point - easy to ask questions & have a discussion with him! Great course! Just what I needed. Hopefully I will go back as a better manager!'
Suneet Raniga - 12 October 2011Cision - Customer Service
'Bill was engaging & positive. He had good knowledge of the situations we face at Cision and presented his ideas in a way in which we could all relate to. The whole style of the course kept everyone engaged at all times.'
Wendy Patterson - 27 September 2011Llanedeyrn Primary School - Inspirational Leadership
'Excellent. I like the way Martin constantly applies the tools to real life examples. The course was very clear and relevant to all aspects of teaching from classroom practice to dealing with parents to leading a team.'
Ian James - 22 September 2011Orange (Italy) - Sales Essentials
'Bill was excellent! Very positive and lively approach. Thank you!'
Giulia Acerbi - 22 September 2011The Manor Fields Estate - Essential Management Skills
'A very pleasant experience & I learnt a lot. Loved the style, environment, welcome & food. Thank you!'
Heather Oxborrow - 14 September 2011Pattonair - Essential Management Skills
'If I need training or development I would use Phoenix again as Ross puts a lot of confidence in you and presents very well. Overall I have enjoyed the day. I was a bit nervous to start but Ross has made the day fun and easy to understand.'
Darren Murphy - 10 August 2011Chi-x Europe - Team Day
'Really enjoyed the content and exploring not only myself but the team as a whole. Lawrence was very clear & picked up on our strengths straight away.'
Emma Metcalfe - 25 July 2011Zurich Insurance - Developing People
'The individual tailoring of the course is brilliant. I really enjoyed myself and feel empowered - 2 birds with one stone - What a nice feeling! Thank you.'
Carol Winiger - 22 July 2011Binley's - Core Sales Skills Refresher
'It is the best training experience I have had to date. Excellent structure & content.'
Shelley Jessop - 21 July 2011Binley's - Core Sales Skills Refresher
'Fabulous, very good balance of support/challenging. Great energy & enthusiasm for the 2 days.'
Nick Spruce - 21 July 2011eHarmony - MBTI Team Day
'Really interesting day, lots I can use going forward. Much more than 'just a questionnaire'. Both Lawrence & Karen were likeable with good application of traits to real-life examples. They both had great energy.'
Celia Dixon - 18 July 2011Veolia Water - Developing Opportunities
'Lawrence was fantastic & clear. Best trainer I've ever had. A great course!'
Adam White - 15 July 2011Sabre Grant - Essential Management Skills
'I am about to enter a new chapter with staff and projects just ahead. This course has laid down some essential ground rules, inspired management practices & principles.'
Michael Grant - 14 July 2011Francesca Alexander Hair & Beauty - Essential Management Skills
'Completely met my expectations, feel like I can call myself a manager!!'
Jess Woolliscroft - 14 July 2011The College of St Barnabas - Essential Management Skills
'I found Ross' approach very relaxed and informative. I appreciate the way in which he adapted the topic to everyone's personal needs.'
Sue Lewis - 14 July 2011Accucoms - Sales Essentials
'This course exceeded my expectations and met all requirements in terms of getting a structured way of approach sales. I found Nickola's approach very easy to follow. She presented the course in a way that makes it easy to apply the techniques.'
Raluca Pop - 14 July 2011Chello Zone - Time Management & Organisation
'Ross was very knowledgeable, approachable, practical and efficient. Outstanding time management skills! The course was much more enjoyable and useful than I thought! Very well structured and interactive & I didn't have time to be bored of it (as most of the courses I attended in the past).'
Fabiana Bragagnolo - 06 July 2011Dovetail - Train the Trainer
'Very professional but fun and I learnt a lot. I feel very inspired and my morale to train has boosted significantly.'
Luke Weller - 29 June 2011David Ormerod Hearing Centres - Presentation Skills
'Definitely take things back from today to use for future presentations. Karen was very good, offering plenty of advice & guidance as well as good tips. An enjoyable session.'
Gilly Roberts - 20 June 2011St Joseph's RC High School - Middle Leaders Training
'Completely exceeded all expectations. Ideal resources and excellent delivery - very knowledgeable and motivating.'
Emma Leyshan - 17 June 2011Burrswood Hospital - Essential Management Skills
'Brilliant. Great mix of theory, practice and examples. Very clear explanations.'
Sue Pople - 17 June 2011St. Joseph's RC High School - Middle Leaders Training
'Given me a range of tools to tackle my leadership weaknesses. Extremely impressed with pitch & content. Terminology used was consistent with education. Application to relevance in education also gave me further insight in implementing strategies.'
Stefan Sankala - 17 June 2011Chello Zone - Management Development Programme
'Very pleased, very inspiring, clear delivery - great knowledge of subejct. I would definitely recommend that new managers take this course as well as senior management.'
Marta Rossi - 10 June 2011Basepoint - Sales Essentials
'Fantastic course - Nickola was personable, patient and extremely thorough - She challenged all of us & easily adapted to suit all the businesses in the room. I didin't know if I needed this course but I can safely say I definitely did and got so much from it! Thank you!'
Michelle Wootton - 08 June 2011NISA - Negotiation Skills
'Excellent course. I was worried it would be corporate rubbish and blue sky thinking and it was down to earth, very useful and enjoyable.'
Phil Chaplin - 25 May 2011British Transport Police - Essential Management Skills
'The course exceeded my expectations, was really well presented. The trainer (Ross) interacted well & had a good use of examples.'
Rickin Taylor - 18 May 2011Eduserv - Presentation Skills
'Thank you very much for the couple of sessions this month. I think your training addresses in a very compelling way a combination of planning, content and delivery skills. I'm sure that I have learnt in these areas can significantly improve my presentations.'
Stephen Butcher - 21 April 2011Lifeline Project - Inspirational Leadership
'Martin has a good style, knowledge & engagement with the group was excellent. "Truly inspirational". Probably the best training I've undertaken at the best time!'
Esther Lucas - 20 April 2011Project Management Workshop
'Excellent. Bespoke course had exactly the content of interest and in the right proportion. Thank you so much for putting this course together...I really feel empowered in my new role as a result of this training.'
Dan Taranik - 15 April 2011Mandarin Oriental - Sales Essentials
'Nicola was just brilliant, natural, honest and herself.'
Andreas Arndt - 30 March 2011Total Politics - Sales Essentials
'Very useful and it gave me more confidence. Exceeded my expectations.'
Peter Bamford - 03 March 2011Big Issue - Essential Management Skills
'The most useful part of the course was the way it was facilitated. This is what makes the course - great trainers.'
Heidi Swift - 02 March 2011Regatta Clothing - Management Development Programme
'Being on this course has given me the confidence to carry out a successful capability hearing with a team member. Will use tools and techniques learned to improve my management and leadership style.'
Julie Cartwright - 01 March 2011Baseball Softball UK - Performance Management
'Exceeded all expectations. Excellent knowledge of subject. Delivery and information were superb. Trainer was very personable - upbeat, positive & enthusiastic the entire time. Best training course I've been on.'
Brendan Cunliffe - 18 February 2011IT Industries - Essential Management Skills
'Great course, loved every moment of it.....more please!'
Chris Bloxham - 16 February 2011Cision UK
'It was very informative and will be very useful in my daily sales role. The entire sales process and the individual steps involved were outlined in detail and well explained. The pratical role-plays were useful in putting the theory into practice.'
Richard Wilson - 14 February 2011Regatta Clothing - Management Development Programme
'It was a great group and feedback was very open and honest. Lawrence kept positivity all the way through and was incredibly encouraging for us to 'open up'.'
Jayke Holt - 01 February 2011Burrswood Hospital - Inspirational Leadership
'I continue to feel the impact of the course and aspects come readily to mind in a variety of situations. I still have the Golden Rules of Leadership above my desk and look at them often.'
Suzzane Owen - 01 February 2011W&H
'Best sales training out of three I attended.'
Annette Barnard - 27 January 2011Domestic & General - Effective Meetings
'The course exceeded my expectations, the feedback was great and I feel much more confident having attended the course.'
Debbie Jephson - 26 January 2011Regatta Clothing - Management Development Programme
'Pratical, realistic advice and management tools that can definitely be implemented.'
Rachel Thornton - 20 January 2011Regatta Clothing - Management Development Programme
'Thoroughly enjoyed all four sessions, despite initially not being enthusiastic about attending. Reinforced many things I should be doing but have lost.'
Cheryl Hewson - 20 January 2011Cairo English School - Essential Management Skills
'It was exactly what I needed to understand the skills of leadership and management - practical, easy to follow and engage with.'
Gillian Wong - 20 January 2011Wilmington Publishing & Information Ltd
'Very good two-way training course, made relevant to our everyday jobs. Excellent in providing pratical solutions to real-life negotiation issues- exceeded my expectations.'
Kerry Mather - 23 November 2010Baseball Softball UK - Performance Management
'Superb. Clear, good pace, humour, demonstrates in-depth knowledge of subject, able to tailor it to our specific needs/issues as a company, able to explain concepts in clear, user-frinedly terms.'
Tim Stride - 22 November 2010Wilmington Publishing & Information Ltd
'I was also very impressed that Rachel knew our company. This made it very easy to appreciate the things we were learning.'
James Donovan - 06 November 2010Chello Zone - Modular Management Development Programme
'Massive input of very useful data, and thorough support. It's like an awakening, many thanks!'
Remus Buga - 30 October 2010Look Ahead Housing & Care - Essential Management Skills
'I decided to do this course as was feeling quite lost and had lost my confidence in my ability to manage. I left feeling really inspired and positive that I do have the capability to make changes for the benefit of my team.'
Kate Lawless - 27 October 2010Wilmington Publishing & Information Ltd - Core Sales Skills Refresher
'Absolutely brilliant - full marks! Some of the best sales training I've ever had - very current & exactly what I needed!'
Jennie Hartill - 19 October 2010New Forest Online - Sales Essentials
'It exceeded my expectations. Nickola was excellent and I loved how she involved everyone the same. I would recommend to colleagues & friends.'
Phil Shearing - 12 October 2010Wilmington Publishing & Information Ltd - Core Sales Skills Refresher
'Very dynamic, very effective, the most talented trainer I have come across.'
Matthew Belmoh - 07 October 2010Frank Schrijver UK Ltd - Selling Skills
'A fantastic training day which was helpful in many ways, eye-opening & delivered to the highest standards. A positive experience, we all loved it! I found Phoenix highly professional & very honest. Everything has been delivered as it was agreed & the training has actually exceeded expectations. Lawrence is one of the most fantastic trainers I have ever come across, very professional but friendly & approachable with huge experience & knowledge which he knew how to pass to others.'
Izabella Paluch - 16 August 2010Wynne-Williams Assoc - Essential Management Skills
'I found the content & level of training very helpful. Lawrence gave clear explanations & had a high level of knowledge & experience. A really useful two days away from the office & I'm really looking forward to applying it!'
Karen Lacey - 28 July 2010First Response Finance - Situational Leadership
'This was my second course with Martin. He has a great presence, rapport, involvement, knowledge & professional. Absolutely brilliant, responsive & clear. As previously, my expectations were high & he delivered on every level - material, environment, relationship & understanding. Absolutely Fab!'
Julie Lowe - 15 July 2010Coaching & Feedback - Eduserv
'As usual Martin gave a really good session, engaging & informative. He presents the material in a way I can understand. Thanks for another great session!'
Laura Attew - 13 July 2010Agenda Group - Introduction to Sales
'It was well planned & communication was good before the course. Lawrence offered a lot of useful information from his previous experience'
Claire Coulter - 29 June 2010Meyer Group Ltd - Negotiation Skills for Buyers
'Very appropriate & well tailored. Anna was also excellent, professional & knowledgeable.'
Simon Crowther - 28 June 2010Regatta - Sales Presentations
'Excellent course, really well structured. The trainer knew what he was talking about & could apply his knowledge to different scenarios.'
Victoria - 24 June 2010Eduserv - Coaching & feedback
'Excellent as usual - most useful management training I've been on.'
Matt Johnson - 04 June 2010Plastering Contractors - Motivation & Performance
'Bill's knowledge, experience & ability to develop information gleaned from the participants. Phoenix training is very professional & clear cut & is willing to develop training specific to our needs.'
Jim Cork - 01 June 2010Admedia - Introduction to Sales
'This course was a lot more fun & interesting than expected. I feel 10 x more competent already & most importantly - excited!'
Caroline Handley - 28 May 2010Pizza Express - Essential Management Skills
'I enjoyed the course & will try to encourage other members of staff to go on it in the future as it covers all aspects of being a better manager.'
Andrew Sigsworth - 26 May 2010First Response Finance - Train the Trainer
'It surpassed my expectations, having previously attended a similar course with a different provider. I gained so much more from this course.'
Paul Heaton - 25 May 2010First Response Finance - Train the Trainer
'Highest standard of training I have ever experienced. Attention to detail was superb & relevance was 100%.'
Duncan Twigg - 25 May 2010Park Plaza Victoria - Finance for Non Financial Managers
'Definitely a good overview & it broke down barriers in terms of terminology. Frank was very knowlegeable on the subject. Great venue & well organised.'
Lindy Neuper - 06 May 2010The Big Issue - Sales Workshop
'I certainly enjoyed it a lot more than I thought I would. Bill was a great trainer who gave me confidence in his knowledge & was enthusiastic throughout. I would certainly recommend Phoenix if ever asked.'
Victoria Burke - 20 April 2010Unica - Commercial Skills for Post Sales Consultants
Anna was great. Her training style & delivery suited each individual group member. I would use Phoenix again as they have the ability to run a bespoke course which is relevant to our business.'
Laura Manners - 16 April 2010Unica - Commercial Skills for Post Sales Consultants
'Good staff, well presented, great trainers!'
Luis Pereira - 16 April 2010Gerhardt Ltd - Essential Management Skills
'Lawrence was brilliant. He made the course flow well, was informative & kept you engaged. He was also willing to help with anything that was not part of the course.'
Rebecca Cane - 14 April 2010Domestic & General - Optimising Team Performance
'Great balance of sharing info & getting people involved. We always rate Phoenix's planning, delivery & follow up.'
Claire Mant - 25 March 2010Unica - Leadership Development Programme
'Excellent two days. Martin was fantastic - loved the pace, enthusiasm & knowledge.'
David Kerr - 19 March 2010Whilton Mill Ltd - Introduction to Sales
'I thought the course was very good & incredibly helpful. The small group, with an exceptional trainer are very beneficial & I felt I learnt a lot.'
George Ashby - 17 March 2010Perspective Publishing - Introduction to Sales
'The course was motivating, highly useful & educational. Rachel had an intensive knowledge of sales, was energetic & positive as well as challenging.'
Alanna Burns - 17 March 2010Enzen Global - Effective Communication
'A good training session that was well organised. Karen involved the participants & had a good knowledge on the subject.'
Kumar - 20 February 2010Hills Waste Solutions - Introduction to Sales
'Nickola has a wonderfully relaxed, endearing style, which allows participants to take in knowledge & remember it well. I will recommend Phoenix Training to colleagues.'
Keith Heald - 17 February 2010FOCSA - Supervisor Training
'I enjoyed the course. There was no jargon, it was easy to follow with an approachable trainer who made people feel at ease & talked common sense.'
M. Cain - 17 February 2010Lewisham Homes - Essential Management Skills
'Brilliant! Best course I have attended, Bill really opened my eyes to my management style.'
Joanne Culley - 09 February 2010HSBC - Team Development/Prism
'Exceeded my expectations in terms of flexibility & the ability to change the course according to response & team dynamics/emotions. Phoenix listened to the needs of our team, they were fair, honest & always challenged us.'
Liz Miles - 02 February 2010Arab Computers - Inspirational Leadership
'It was awesome; I have to admit it was worth every penny & minute of it. Martin is absolutely the best & most unique trainer I have been inspired by, he is full of energy & I liked his way of passing knowledge to us.'
Amjad Matar - 27 January 2010PYV - Sales Workshop
'Very good. Bill had a good style of delivery & was able to use good examples. The course offered me a lot of insight into a job I thought I knew.'
Julian Brincat - 08 January 2010Newport Head Teachers - The Art of Inspirational Leadership
'Your training has had a truly remarkable impact on the heads visions, practices and well being. Thanks. The feedback from the schools has consistently been that your work has been the single greatest event.'
Gareth Coombs - 23 November 2009Yapp Brothers - Team Working Event
'Phoenix recently delivered an excellent team event that surpassed expectation and inspired even the most sceptical amongst us. Perhaps more importantly we are already seeing tangible benefits - a real case of ROI.'
Tom Ashworth - 12 November 20094C Associates - Influencing to Deliver
'Ralph was very good & facilitated conversations. He didn't dictate & quote theory. I have gone on many courses with Phoenix & have found them all to be entertaining & useful.'
Vanessa Edwards - 21 October 2009Big Issue - Performance Management
I really enjoyed the day! Daryon's style & delivery was excellent, she came across really well & explained more in depth if we were not sure. Very knowledgeable. I would use Phoenix again as all done very professionally.'
John Duffy - 13 October 2009Co-op - The Leadership Challenge
'Quite simply Martin is an inspirational person to work with, and his enthusiasm, commitment, and passion for leadership have been clearly demonstrated throughout all the stages of this development and delivery. It has been a privilege to work with such a professional, who truly believes in the value of his work and importantly, has the business results that underpin this belief. I would have no hesitation in recommending Martin and by extension Phoenix to any business that is seeking to make a difference to their leadership or their people.'
Elizabeth Price - 13 August 2009