Bill is the Managing Director and Head of Training at Phoenix Training & Development. He was responsible for setting up the company in October 1995, with his then business partner. It was his vision – that training should not only be integral to the development of staff by teaching new skills and techniques, but also motivational and exciting – that provides the focus for all the training provided by the company.

Bill worked for nearly six years at The Independent / Independent on Sunday. During this time he gained invaluable experience as a telephone sales executive in the travel and financial sections and as a field sales representative selling appointments advertising to clients and agencies. He then moved into management and became heavily involved in training and staff development.

His training is based on interaction and practical skills, which can be used immediately in the work environment. He develops the confidence and abilities of the delegate by looking at their specific requirements and adopting a flexible and interactive approach that encourages contribution, which in turn enhances results.

His current clients include Eurostar, Experian Marketing Services, London Stock Exchange and The British Council.

An enthusiastic, highly motivated and achievement-focused coach, trainer and facilitator, Anna has a wealth of experience in designing and delivering participative, goal-oriented development programmes designed to facilitate each individual in achieving their own potential according to their personal aspirations and strengths.

Much of this is achieved through one-to-one coaching programmes and participative skills workshops, supported by training needs analysis, competency frameworks, psychometrics and 360-degree and skill assessments where appropriate. Anna’s most recent major project involved designing, developing and leading an EMEA-wide sales training programme for a world leading IT company, spanning 27 countries and over 1,000 delegates. The programme has been highly successful in meeting its objectives and expanded into other parts of the business and channel as a result. She also developed the negotiation skills courses licensed for delivery by Phoenix in Korea.

Anna preceded her career in development with an extensive and successful track record in high-end IT sales, frequently winning performance and quota achievement awards.

Anna is a frequent conference speaker and writes regularly on coaching, mentoring and employee development for professional journals. She wrote the chapter on coaching for the IOD’s ‘Growing Business’ handbook, published by Kogan Page, 2002 and the Comstor Guide to Selling Convergence in 2003, revised and reprinted in 2005. She has been assessed and awarded membership of the Society of Authors.

She is also a Fellow of the Institute of Sales and Marketing Management (FInstSMM), plus has a BA (Hons) 2:1 in Humanities in which she specialised in theatre. She has been a notable commentator in the development of the coaching and mentoring profession as co-founder and director of the Coaching & Mentoring Network, the UK’s leading independent information resource for coaching and mentoring.

Clients include: Cisco Systems, Swinton Colonnade Insurance, Virgin Mobile, 5i Ltd, The Alliance Trust & Hydrotec Ltd. Anna also has experience of working with a wide range of public sector organisations.

Cambridge graduate and award-winning theatre maker, Karen is an expert in written and spoken communication. Since 1997, she has been delivering courses which focus on areas such as creativity, understanding your audience and making an impact.

Karen’s spoken communication courses enable people to influence others in formal and informal contexts. Delegates gain technique in use of voice, body language and timing for developing their own personal charisma.

With a background as a copy editor and writer for the Virgin Encyclopedia of Popular Music, Karen also delivers written communication training. She is equally effective whether the objective is creating persuasive sales proposals or attention-grabbing brochure copy.

Karen’s clients range across many nationalities and cultures. Recently, she has collaborated with the Komunikaciju Akademija in Latvia, coaching individuals to express themselves freely and confidently in a second language. Karen is also an Associate Tutor at the internationally renowned London Business School.

Delegates who have attended Karen’s courses frequently comment on how much they have enjoyed themselves, as well as how much they have learnt!

Clients include: Coors Brewers; Philips, Netherlands; BT; UK TV; Consolidated Communications; Barclays; NHS Purchasing and Supply Agency; National College for School Leadership; Lloyds.

Karen is co-founder and artistic director of award-winning theatre company, Wishbone.

With 17 years media sales experience, 10 of which were spent in National Press, Nickola has gained a wealth of experience both at telephone sales, executive level and in sales management.

Previously responsible for the training and development of advertising sales staff at Express Newspapers, she has developed and delivered sales courses aimed at all levels of experience from graduates through to junior management.

Recognising that the best learning opportunities often come from the delegates own experiences, Nickola ensures that each of her courses are highly participative and interactive with the emphasis based on dealing with the reality of the sales environment not just the theory of sales.

Richard has over 20 years of sales, marketing and event management experience, gained working with a host of “Blue Chip” companies including Rover Group, Allied Dunbar, News International and British Airways.

He has become recognised as a leading authority in the field of event management, training and consultancy. In 1995 he became the first person in the UK to receive the prestigious Certified Manager of Exhibits (CME) from the Virginia-based International Exhibitors’ Association. In 1996 he was appointed to the Teaching Faculty at the prestigious Chartered Institute of Marketing, where he lectures on all aspects of exhibition and event strategy and marketing. He is also an Approved Trainer for the Association of Exhibition Organisers, a Visiting Lecturer at Leeds Metropolitan University, and a Lecturer at the University of Oxford Centre for Continuing Professional Development.

Richard has a Joint Hons Degree (Economics & International Studies) from Warwick University and a raft of post-graduate qualifications. He is a qualified adviser and assessor of National Vocational Qualifications, and holds an NVQ Level V in Management (as well as a Diploma in Management) and a Level IV NVQ in Training & Development. He is also a Fellow of both the Chartered Institute of Marketing and the Institute of Sales and Marketing Management.

He writes regularly for a number of business magazines on a variety of commercial topics, and is the author of two marketing books, including “The Key to Successful Exhibitions”, published by Nomadic. A new series of marketing and business publications is currently under development. More recently he wrote and developed the “Inside Job” television series for Channel 4 Television, and has a number of new business television productions in the pipeline.

Through his first hand exposure to the Media, Richard has also delivered a wide number of programmes on dealing with all aspects of the Media, and is regularly used by PR companies to prepare their clients for exposure to the Press through radio, television and live Press conferences

Richard has recently undertaken a variety of well-received international assignments, which have taken him to Scandinavia, the USA, Africa, the Middle East and the Far East.

Catherine was recently described by an MD as “a rare and valuable breed – an infectiously energetic trainer who makes complex subjects resonate so that people leave with practical insights that makes their lives better”.

Blending her commercial experience in various sectors with a sporting background and outstanding training skills enables Catherine to deliver training programmes of excellence for clients.

Catherine is qualified in NLP, Time Line Therapy, and hypnosis and has a Diploma in Training and Development from Leicester University. She is due to begin her Masters Degree in Occupational Psychology this year. Catherine is also a qualified fitness instructor!

The organisations Catherine has successfully designed and delivered trainings for range in terms from emerging SMEs right through to global ‘mega-groups’. Her personable approach, energy and passion for people enables her to excel with any type of group from entry level staff to directors. Catherine specialises in peak performance and communication around sales and teams.

Ralph has wide experience as manager, project manager and trainer in public, private and voluntary sectors. His most recent role was as Management Development Manager for a leading retail group.

He specialises in personal development, management development and project management – including public courses, tailored workshops and as distance learning author. He has postgraduate qualifications in organisational behaviour. A particular interest is in using projects to develop people – from organisational programmes to overseas expeditions.

He has worked with clients in manufacturing, retailing, insurance, voluntary services, publishing, international venues, hotels, care, health and social services, private leisure clubs, art galleries and business services.

Current and recent clients include: Transport for London, Swinton Colonnade Insurance, Halifax, Aon, Fox Kids, Avid Technology.

John has over 20 years of corporate experience in management, sales and training. Working for banks, building societies and finance houses has given him a wealth of knowledge and skills, which John now utilises in his trainings. He is qualified in NLP, Hypnosis and Time Line Therapy and has trained in many other T&D disciplines.

John focuses on training in sales, sales management and discovering “l’esprit de corps” for teams. He is passionate about delivering tangible results through his trainings both for the organisation and the participant.

John has trained and coached within some of the ‘biggest and best’ organisations across many industries in the UK and Europe. John is a coach who is always in high demand due to his charismatic training style and ability to deliver the desired result.

John believes that the process of learning is a serious business issue and also that it must be enthusing and engaging for all participants. One director of a large Plc described John in terms of training as “best in class, due to his ability to enthuse, excite and capture the attention and imagination of large groups of people using his energy and charisma as a catalyst for delivery.”

Megan has been involved in professional training and development since 1989. She has a degree in Law with Psychology, and a commercial background in sales (retail, call centre and b2b), marketing, and product research, before moving into training, initially in Business TEFL, and then into consultancy and training management. She is a Master Trainer, and is trained in SDI, NLP, Myers Briggs, Accelerated Learning, and Hypnotherapy and she is just embarking on studying an MSc in Change Agent Skills and Strategies. She specialises in designing and developing individual, group and organisational training and development programmes, and in delivery. Having formed her own company in 1999, she has since worked with many leading edge blue-chip and public organisations. She frequently works outside of the UK, being fluent in Spanish, and also speaking French, Portuguese, Italian, and some German, with a dialect of Polish coming from a bi-cultural upbringing.

Clients include: Ford, Disney Retail Stores, BMI, Virgin, TV Licensing Authority, Kent Reliance Building Society, Inland Revenue, and Customs and Excise.

Frank is an enthusiastic, focused and highly skilled consultant and management trainer. His training expertise includes not only personal effectiveness techniques and management skills but financial skills also. He is especially adept at training and developing people from diverse backgrounds and adapting his style and approach to suit client needs.  Results-oriented, he also has an easy ability to relate situations to the bottom-line.

His earlier career was in commercial banking with Barclays plc, where he held management posts in operations, profit improvement unit, finance and costing development, management training and marketing.

Although most of his work is nowadays in the UK, he has successfully delivered training in Africa, Central and Eastern Europe and in the Middle East.

Frank has professional qualifications in HR, change management and banking.

Clients include MoD, Crown Agents, Royal Mail, EDF Energy, MTN Nigeria, Barclays Bank

Penny specialises in working with organisations and individuals to grow and adapt within fast changing business arenas. She has an ability to align hard-line business with people and organisational culture development, bringing about dynamic and sustainable growth and change.

She has eighteen years experience in senior management and organisational/individual development. As well as extensive experience in the financial sector, Penny’s private sector experience includes Retail, IT, Pharmaceutical, Telecommunications and Manufacturing amongst others.

Penny is a member of faculty of Management Centre Europe and works across Europe. She was a guest speaker at their recent HR Conference in Lisbon. She is experienced in working with multi-cultural groups and has worked with MCE to deliver e-facilitated blended learning solutions.

Penny has expertise in coaching, facilitation, consulting, workshop delivery and e-facilitation. She has worked with multi-cultural groups in many organisations.

She uses MBTI (Steps I & II) and NLP techniques in coaching and development of individuals, processes/systems, teams and organisations.

Her key skills are to strip away consultancy jargon, colloquialisms, and other confusing language in design and delivery of consultancy or training. She understands the need to vary pace and to closely observe body language to check for comprehension and understanding.

Mark has been involved in training & development and coaching since 1994 whilst working in the pharmaceutical industry. This background provided a wealth of 1:1 coaching and upfront training opportunities and Mark has developed a bright, interactive and enthusiastic training style.

Since leaving the pharmaceutical industry in 1999 Mark has worked with diverse industries, in management, sales and customer care. This has meant that he has developed skill sets to be able to design and deliver training, focused on a variety of customer channels.

Mark is a qualified NLP practitioner and his passion is ‘Mind Key’ technology to unlock participants' potential. This technology ensures that participants' beliefs, expectations and attitude are all aligned to complement the skills being learned, leading to outstanding results. The skills coupled with Mind Key include selling, negotiation, coaching and goal setting.

Clients include: - Astra Zeneca, Novartis, Sankyo, SD Healthcare, NHS Primary Care Trust’s, Electrolux, BT, and Unilever.

Peter is an experienced learning and development consultant specialising in designing and delivering tailored management and personal development programmes, to delegates at all levels. Peter’s particular interests are in leadership, change, personal skills development, and mentoring and coaching interventions.

Peter is an active coach, mentor and facilitator, and believes passionately about making learning powerful and effective, both for individuals and for the benefit of their organisations.

He is experienced in developing learning and development solutions for organisations, ranging from creating ‘blended learning’, introducing learning groups and coaches, providing facilitation and interactive workshops, to 1-1 support. As a course designer Peter uses a range of accelerated learning tools, including Appreciative Inquiry, Solutions Focus, NLP, storytelling, and self-directed learning principles.

Peter has both public and private sector experience and has worked across a wide range of industry sectors in the UK and internationally. Peter's background was in financial services looking after retail sector clients such as Sears Group/Selfridges, Harrods & House of Fraser, B&Q, Dixons Stores Group, Burberry & Scotch House, Victoria Wine, and the fashion sector.

He has had roles in line management, direct marketing, learning and development, HRD, consultancy, and as a coach.

Recent and current clients include:American Express Europe, British Airways, Smith Kline Beecham, Ordnance Survey, the DTI, DfES, several local councils and unitary authorities, Symbian technology, Pfizer pharmaceuticals, Norland Facilities Management, Siemens, and the Citizens Advice Bureau

A hugely enthusiatic, positive and inspirational Sales Coach/Trainer with a long track record of producing hard, quantifiable results in the real world. Above all, a motivator of people, an outstanding communicator, brilliant with customers, he is commercially astute in spotting and developing opportunities others miss.

Highly creative, inventive and innovative, he is extremely conscientious, tenacious, decisive and persistent with a very strong code of personal ethics in his behaviour.

Alan has recently been involved in a major project for Close Invoice Factors Ltd, both designign and delivering training at all levels and has previously worked for Barclays Bank plc, The Prince's Trust, Surrey Institute of Art and Design and the Merton Chamber of Commerce.

Madeleine is highly motivated, enthusiastic and passionate about developing people to their full potential. Her philosophy is that everyone can achieve more if they have the right incentive and support and she thrives on that challenge.

Madeleine has unique knowledge and experience of integrating staff development into the business which enables her to bring a new perspective on designing training solutions that fit with the people, culture and opportunities of the different organsisations.

Having worked for 16 years, previous to training, in sales and account management roles, Madeleine has a special interest in developing customer facing consultants and managers, including sales skills, influencing, presentation and account management.

Madeleine's repertoire also includes performance management, managing conflict, time management, and a host of other business related skills and behaviours.

Madeleine is an accredited NLP Practitioner and Coach.

Current and recent clients include: Standard Life Assurance Co, Intelligent Finance, Telewest, Royal Bank of Scotland, Grant Thornton, Trigold.

Deborah spent 12 years working in a variety of senior training and development roles, and a further two years as Head of Barclays Leadership Development. During this time she implemented a behavioural development programme for over 6500 managers at all levels internationally across the organisation.

Deborah’s approach is highly interactive, fun and challenging. Her focus is on developing leaders and teams to drive business performance through their people.

She is an experienced facilitator, coach and mentor and ensures that everything she does can be applied on a practical level. Working with people at all levels; she identifies their goals and aspirations and tailors the learning to meet these through one-to-one development and group activities

Clients include: Barclays Bank, Barclays Africa, Mercedes Benz, Lloyds TSB, BSi, The London Fire Brigade, Jewsons, Camden Electronics, NAI Fuller Peiser, BMC Software and DMG World Media.