According to Harvard Business Review (HBR) most untrained managers coach in very directive, ‘tell’ style. The micro-skills of true coaching do not come as readily as they might to most busy leaders and managers. Interestingly, HBR also found that if managers do not have the appropriate skills, there is little correlation between the time spent coaching and the performance of the individual or team in question.
Coaching is also sometimes seen as ‘light touch’ and ‘fluffy’; not so. When done well, coaching should be challenging for both parties and clearly focussed on the issues at hand. Here at Phoenix, we concentrate on developing coaching micro-skills. Namely:
- Active Listening
- Powerful Questioning
- Non-judgemental Behaviours
- Effective Feedback
These core skills are backed up by two further attributes that all good coaches seem to share – being supportive & demonstrating a people-focussed approach.
We focus on coaching as a specific and learnable skill set which can be explored as a stand alone workshop or as part of a wider, modular development programme.
Contact us today on 020 7234 0480 or firstname.lastname@example.org to discuss your objectives in more detail.