ROI & Measurement
Being Kirkpatrick certified & Brinkerhoff HPLJ practitioners puts us in a strong position to provide our clients with meaningful metrics to demonstrate the value of any learning intervention – either our own or when helping with the redesign of learning developed and delivered ‘in-house’.
Our ‘Design for Evaluation’ methodology ensures that there is a clear line of sight from participant learning through to organisational goals. Performance Path example.
Our principles are simple. We begin with the end in mind – results. Our pre-design consultancy initially focusses on the Key Result Areas (KRA’s). We seek to use existing measures wherever possible and recommend new measures only when it is necessary. We establish these measures of success in the following five key areas: Money, Staff Satisfaction, Client Satisfaction, Quality and Timeliness.
We know that there is a strong link between improvements in KRA’s and the participants’ behavioural changes – so we measure those too. We know that people do not always apply their learning in the workplace so we closely track that ‘learning transfer’ using PROMOTE. We also know that there is a strong link between getting the learning environment right and the amount our participants learn. Our pre-design consultancy creates the platform for effective, measurable programmes.
This approach to consultancy reflects our expertise in Kirkpatrick evaluation