Performance Management

The ability to understand, motivate and effectively lead and manage individuals and teams is a critical leadership skill. At Phoenix, we recognise that this is not something done once or twice a year through appraisals and reviews but rather something that needs more frequent interventions. All our workshops are designed to enable the participants to:

Fully understand that they are accountable for the performance of their team, both individually and collectively
Understand the key leadership and people management skills required to deliver accurate and effective performance reviews
Be able to provide line reports with specific evidence-based feedback on a regular basis
Apply the skills and techniques to manage ‘difficult’ conversations with confidence
Understand different employee behavioural types and how best to get the best out of them
Lead performance in a fair and consistent way
Diagnose and deal with underperformance

We deliver Performance Management workshops as stand-alone events or as part of wider leadership development programmes. In a world where remote working is becoming more commonplace and self-reliance is a vital attribute for everyone, the leadership mindset and traditional management practices need to change.

Do take a look at this sample agenda to get a better idea of the range of content we could include.

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Strengthen Results

The structured element of the journey has to end at some point but this does not mean an individual's ongoing development does as well. The design of the journey must therefore incorporate elements that continue to reinforce the learning. Participants will be given an opportunity to stretch themselves and continue to create impact with their newly learnt skills and techniques.

Additional reading, targeted activities, mentoring and training opportunities, presentations and the creation of relevant learning content can all work well at this stage.

Develop & Practice Skills

Once a foundation has been built and participants feel they have a basic understanding of a subject, technique or skill, they now need to develop the ability and confidence to use it. During this part of the journey, participants must start to feel better equipped to do things in a different way and this is usually best addressed in the classroom environment.

Role/real plays, plenary discussion, case studies and facilitator feedback form the basis of this stage but workplace assignments and peer to peer conversations can also work well.

Build a knowledge foundation

Not all learning has to be done in the classroom and participants are encouraged to build their subject expertise as soon as possible. This foundation work will also ensure that any time spent in the training room is used appropriately in terms of the all critical practice and group discussion.

E-learning modules, pre-workshop reading, video content, observations and interviews can all play their part.

Commitment to the journey

Traditional training and development often fails because participants only start to think about their development on the day of the event itself. Any successful journey (or programme) requires an investment in time and effort and participants must recognise that they will need to do more than simply turn up. During this phase, participants are asked to think about what they could achieve if they demonstrate high levels of effort & commitment, not only for themselves but for the organisation as well, greatly increasing the levels of accountability.

Conference calls, webinars, creating personal performance maps, setting learning objectives and manager development conversations are typical examples of how to build participant commitment.